Fix bug when you pay for Google products & services

You might need to gear up a problem with your payments contour if you:

  • Have problems when you pay for Google products
  • Get an mistake bulletin

Notice the issue you experienced below.

Payment method declined past issuer

Important: Your payment issuer is the banking concern or company that issued the payment method you try to use. This may be the bank that issued your carte, the telecom carrier for your carrier billing account, or your eWallet provider.

"Unable to complete transaction: expired card"

"[Your payment issuer] declined your payment"

To prepare the outcome, select a unlike payment method or attempt the following:

  • Brand sure your payment method is up to date. If it isn't, update it in Google Pay. And then try your purchase again.
  • To make the purchase, make certain y'all have enough coin in your account.
  • If you still accept bug, contact your issuer to cheque if there'south a problem with your business relationship.

Payment method declined past Google

"Your payment was declined due to an issue with your account"

If you get this error message, we can't take your payment because:

  • We saw a suspicious transaction on your payments profile.
  • We need more info to protect your account against fraud.
  • For European users only: We need more info to comply with EU police force.

To fix the issue, you must verify your identity or update info in pay.google.com:

  1. Go to pay.google.com.
  2. Cheque for any alerts or requests.
    • Before you tin can buy anything through your Google Business relationship, yous must verify your identity.
  3. Make certain your name, address, and payment info are upwardly to date.

"Your transaction can't exist completed"

If you're asked to provide more info subsequently you go this message, follow the on-screen instructions.

If you're not asked for more than info:

  • Effort a different payment method.
  • Cheque whether the billing address for your payment method, such equally a credit carte du jour, matches the accost in your Google Pay settings. If they don't match, update your address on pay.google.com and try the transaction once more.
  • If y'all're on an app: Try to pay on the product website instead. If you're on the website, endeavour the app.
  • If you buy on Google Play: For suggestions, bank check Fix payment bug on your account.
  • If you utilize the guest checkout on the Google Store: Sign in to your Google Account. If you don't have one, create an account kickoff.
  • If you employ an eligible Android phone and pay by credit card: Ready a payment method for contactless transactions.
  • If you pay with a credit card: Contact your depository financial institution or financial institution nigh this transaction.

"Can't redeem your gift card due to an issue with your account"

To set the result:

  1. Get to pay.google.com.
  2. Check for any alerts or requests.
    • Before you tin buy anything through your Google Business relationship, you must verify your identity.
  3. Brand sure your proper noun, address, and payment info are up to date.

Payment issue with Google Workspace business relationship

"This transaction couldn't exist completed. Contact your Google Workspace administrator to fix it"

If yous buy a Google production or service and get this error message, it means that your company or school set up your account.

To resolve this issue, contact your Google Workspace administrator.

Tip: If you're an administrator, learn how to set up the billing outcome.

Find your ambassador

Your ambassador might be:

  • Someone in your IT department or help desk at a company or school.
  • The person who manages your email service or website.
  • The person who gave you your username.

Ineligible or grayed-out credit or debit card

Card is grayed out & needs verification

Your card was reported equally stolen if:

  • Your card is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Account's payment methods."

Before you can employ it once again, you must verify the card.

  1. Go to pay.google.com.
  2. Sign in to your business relationship.
    • If you have multiple accounts: Sign in to the account with the grayed-out card.
    • If you don't use pay.google.com: Go to your account's "Payment methods" folio.
  3. Click Payment methods.
  4. Next to the card that says "Verification needed," click Verify and then  Get lawmaking.
  5. You tin can find a temporary hold of less than $one.95 USD on your card statement chosen "GOOGLE." The verification code is the final 6 digits.
    • You should become the code right abroad, just it tin can take up to 7 days to get the code.
  6. To complete verification, render to your account and enter the six-digit lawmaking.

Card is grayed out & is ineligible

If your card is grayed out and y'all get a bulletin that your menu is ineligible, yous tin't utilise your card for this buy. Try to brand the purchase once again with a different card.

If the card you want to apply isn't listed, to add a new carte du jour, follow the on-screen instructions.

Closed Google payments profile

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